When you are looking for a trucking company to provide logistic services to your company it can be super easy to overlook important aspects such as on-time service and customer service only focusing on the expense. Within your supply chain there are a number of places to seek out a solid bargain but your freight carrier is one area where your budget is just one of many factors to consider.
A side by side comparison of numbers alone will not offer you an accurate enough picture on the services you should expect from a freight carrier. Although a quote is a place to start it is important to look into a number of aspects especially if looking to build a viable relationship long term.
There are a number of items to address before you begin working with a trucking company as they provide an integral service to your business. It is important that a level of communication and expectations are defined before services begin to avoid confusion. One important aspect to consider is how different issues will be handled. What will happen if a customer calls and their shipment includes several items that are damaged? How are issues with drivers handled? The last thing that you want is to receive a call from a disgruntled client. An issue arising from outside of your control can be incredibly frustrating especially when it results in a loss of future business.
When it comes to selecting a full service transportation company it is important to find a company that respects your shipments, customers, and service values while offering competitive rates. You should be able to depend on their services; when you pass off your shipment you should fully expect your shipment to get to its destination on time and without being damage. Each shipment should be a priority. Caring about your shipment shows that they care about you and your customers.
When looking for trucking companies it is also important to work with a company that is going to be able to meet all of your needs from just in time shipments to dedicated truckloads. Along with extra services that may be needed including cross-docking and warehousing. A company that provides a number of essential freight services is better able to meet the demand of their customers meaning you can meet the demands of yours.
You will be satisfied when your customers are satisfied which will result in a positive return on investment for all three parties. This can all be accomplished by choosing a trucking company to transport your freight whose mission is in sync with yours.
Learn more about Matrix Transportation and the transportation services they offer including: dedicated truckloads, JIT truckloads, less than truckload (LTL), same day expedited FTL and LTL, full truckload, warehousing, cross-docking, and trailer rentals at www.matrixtransportation.com To contact one of our trucking experts call toll free 888.896.2405 today.